How To Add A Cruise To My App On Ponant: What Ponant Guests Should Know for 2026
Adding a booking to the mobile app comes up often enough with Ponant bookings that it's worth spelling out clearly.
Adding an existing reservation to Ponant's mobile app is usually as simple as entering your booking confirmation number and the last name on the reservation once you've downloaded the app and created an account.
If adding a booking to the mobile app affects an upcoming trip, call +1-800-406-8495 and we'll walk through it with you. Bringing a backup way to reach family on land, in case connectivity is spotty, is a reasonable precaution for a longer cruise. That's the short version, at least.
Frequently Asked Questions
How do I add a cruise to my app on Ponant?
Download the official app, create or log into your account, then enter your booking confirmation number and last name to link the reservation. It's worth testing whichever option you choose early in the cruise, so you have time to switch plans if it isn't working as expected. That's the short version, at least.
What if the app doesn't recognize my confirmation number?
Double-check you're entering the number exactly as it appears on your confirmation email, including any leading zeros or letters - if it still doesn't work, guest services can help link it manually. This tends to work differently in port versus at sea, so it's worth asking specifically if you need reliable access on port days. Easy to overlook, but it's worth a mental note.
Can I add multiple cruises to the same app account?
Yes, most cruise line apps let you link and switch between several upcoming (or past) bookings from the same account. This tends to work differently in port versus at sea, so it's worth asking specifically if you need reliable access on port days. That detail alone can save some back-and-forth later.
Do I need the app before I board?
It's not mandatory, but many lines use the app for online check-in, boarding passes, and onboard features like the daily schedule and dining reservations, so it's worth setting up in advance. If staying connected for work is essential, it's worth asking an advisor about which ships in the fleet have the most reliable service. Easy to overlook, but it's worth a mental note.
Can someone else in my cabin see the same booking in their app?
Yes, anyone traveling on the same reservation can typically link it to their own app account using the same confirmation number and their own name. For any time-sensitive need, it's worth confirming what's available on your specific sailing rather than relying on general fleet information. Good to know before you finalize anything.
Who can help if I'm stuck setting up the Ponant app?
Call +1-800-406-8495 and our advisors can walk you through it step by step. Signal strength and available features can vary by ship and by how far offshore you are on a given day. Worth keeping in mind either way.
Can I link a reservation booked through a travel advisor to the app?
Yes, as long as you have the booking confirmation number and the primary guest's last name, you can typically link an advisor-booked reservation the same way as a direct booking. Bringing a backup way to reach family on land, in case connectivity is spotty, is a reasonable precaution for a longer cruise. Good to know before you finalize anything.
Does the Ponant app work on both iPhone and Android?
Yes, most major cruise line apps are available on both iOS and Android app stores, with generally similar features across both platforms. For any time-sensitive need, it's worth confirming what's available on your specific sailing rather than relying on general fleet information. Worth keeping in mind either way.
What if I forget my app password before my cruise?
Standard password reset options (email or text verification) are typically available through the app or website's login screen, similar to most other travel apps. Newer ships in a fleet sometimes have upgraded connectivity compared to older sister ships, so checking your specific vessel helps set expectations. That detail alone can save some back-and-forth later.
Can I use the app once I'm onboard without Wi-Fi?
Many cruise line apps offer limited offline functionality (like your daily schedule) via the ship's local network, without requiring a full internet Wi-Fi package. If staying connected for work is essential, it's worth asking an advisor about which ships in the fleet have the most reliable service. Not a bad idea to keep that in your back pocket.