Frequently Asked Cruise Questions
This page rounds up the questions we hear most often from both first-time cruisers and repeat guests - things like what documents you need, how cancellation policies work, and what actually happens on embarkation day.
For anything specific to one cruise line - baggage limits, gratuities, cancellation windows - we'd point you to that line's dedicated policy page, since terms genuinely differ from one operator to the next rather than following one universal rule.
Can't find your answer here? Call +1-800-406-8495 and an advisor can walk you through it directly.
Frequently Asked Questions
Do all cruise lines have the same cancellation policy?
No. Cancellation windows, penalty amounts, and refund timing vary by cruise line and sometimes by fare type within the same line, so it's worth checking your specific line's policy page rather than assuming a standard rule applies.
What identification do I need to board a cruise ship?
For most closed-loop US cruises, a government-issued photo ID plus proof of citizenship (like a birth certificate) is the minimum, though a valid passport is strongly recommended and required for cruises to certain destinations.
How early should I arrive at the port on embarkation day?
Most cruise lines recommend arriving within your assigned check-in window, typically a couple of hours before boarding begins, to avoid the busiest crowds at the terminal.
Can I bring my own alcohol onboard?
Policies vary by cruise line - some allow a limited amount of wine or champagne per cabin, others don't allow any. Check your specific cruise line's policy before you pack it.
What happens if I get seasick?
Most ships have motion-dampening stabilizers that make seasickness less common than people expect, and the medical center onboard typically carries over-the-counter and prescription remedies if you need them.
Are gratuities included in my cruise fare?
Sometimes, but not always - it depends on the cruise line and the specific fare or promotion you booked. Check your confirmation or ask an advisor to confirm before you sail.
Where can I find more detailed answers about a specific cruise line's policies?
Each major cruise line has its own dedicated policy hub page on this site with researched, line-specific answers.
Are the answers on this page specific to one cruise line?
No, this page covers general cruising questions that apply across most lines - for brand-specific details, check that line's policy pages.
How often is this FAQ page updated?
We review and refresh this content periodically as cruise line policies and industry norms shift.
Can I ask a question that isn't covered here?
Absolutely - call +1-800-406-8495 and one of our advisors can answer anything not covered on this page.