Virgin Voyages Policies: Everything in One Place
This page pulls together the Virgin Voyages policies our advisors get asked about most - cancellation rules, baggage limits, booking and deposit terms, dining, gratuities, and more. Each topic has its own dedicated page linked below with the full details.
Virgin Voyages restructured its cancellation terms in October 2025. Base and Lock It In fares are non-refundable from the moment of booking (aside from taxes and fees). Under other fare types, a 120-day full-refund grace period of 7 days applies right after booking; after that, cancellations from 120-45 days out convert your payments to Future Voyage Credit rather than a cash refund, and anything inside 44 days is non-refundable - though you can still transfer your booking to someone else for free up to 48 hours before sailing.
Given how much Virgin Voyages's terms can shift by itinerary and promotion, the most reliable next step is a quick call to confirm exactly what applies to your booking.
Frequently Asked Questions
Where can I find Virgin Voyages's cancellation policy?
Virgin Voyages restructured its cancellation terms in October 2025. Base and Lock It In fares are non-refundable from the moment of booking (aside from taxes and fees). Under other fare types, a 120-day full-refund grace period of 7 days applies right after booking; after that, cancellations from 120-45 days out convert your payments to Future Voyage Credit rather than a cash refund, and anything inside 44 days is non-refundable - though you can still transfer your booking to someone else for free up to 48 hours before sailing.
Does Virgin Voyages charge for checked baggage?
Virgin doesn't publish a strict baggage limit - the general expectation across the ship is a reasonable amount of luggage that fits comfortably in your cabin.
How much is the deposit to book Virgin Voyages?
Deposit requirements depend heavily on which fare type you choose - Lock It In and Base fares are typically paid in full upfront, while other fares use a standard deposit-and-balance structure.
Are gratuities included in the Virgin Voyages fare?
As of October 2025, Virgin added an automatic daily gratuity: $22 per person, per day if charged onboard, or $20 per person, per day if prepaid before sailing.
What's Virgin Voyages's Wi-Fi policy?
Unlike most mainstream lines, Wi-Fi is included in every fare at a basic or "Classic" tier at no extra charge. A Premium streaming upgrade is available for roughly $30/day for guests who want faster, uninterrupted video.
Who can walk me through all of Virgin Voyages's policies at once?
Call +1-800-406-8495 and one of our advisors can go through cancellation, baggage, dining, and any other policy questions specific to your upcoming Virgin Voyages sailing.
How does Virgin Voyages's check-in process work?
Check-in and all your voyage documents are managed through the Sailor app ahead of departure.
What documents does Virgin Voyages require for boarding?
Virgin Voyages is an adults-only line sailing mostly international itineraries, so a passport valid 6+ months past your return date is generally expected for every Sailor.
Does Virgin Voyages have a loyalty program worth joining?
Sailing Club, which doesn't use traditional tiers - meaningful perks like bar tab credit and bonus Wi-Fi begin around your third voyage.
What's Virgin Voyages's policy on sailing with kids?
Not applicable - Virgin Voyages is strictly adults-only, with a minimum sailing age of 18.