Is There Phone Service Onboard Princess Cruises: What Princess Cruises Guests Should Know for 2026
Here's what Princess Cruises guests need to know, in plain English.
MedallionNet, Princess's Starlink-backed Wi-Fi system tied to the OceanMedallion wearable. A single device runs around $20/day, with four-device packages closer to $24/day for better per-person value.
For anything specific to your sailing, a quick call to +1-800-406-8495 beats guessing.
Frequently Asked Questions
Is there phone service onboard Princess?
Yes - cabin phones handle ship-to-ship calls for free, while calling shore-side numbers typically carries a per-minute satellite charge unless you use a Wi-Fi calling app instead.
Can I use my personal cell phone to make calls at sea?
Only through a Wi-Fi calling app connected to the ship's internet package - standard cellular service doesn't work once you're out of range of shore towers.
How much does ship-to-shore calling cost?
Rates vary by line but are typically several dollars per minute for traditional satellite phone calls, making Wi-Fi calling apps the far cheaper option.
Can I call the ship if I need to reach a guest in an emergency?
Yes, most cruise lines have an emergency contact number that can route urgent messages to a specific guest onboard.
Do all cabins have a phone?
Yes, virtually all staterooms include an in-room phone for contacting guest services, ordering room service, or reaching another cabin.
Who can explain onboard communication options for Princess?
Call +1-800-406-8495 and our advisors can walk through your best options.
Can I use my personal cell phone at sea?
Generally not for calls once you're beyond cellular range, unless your carrier offers a specific at-sea roaming plan - most guests rely on the ship's Wi-Fi and messaging apps instead.
Does Princess offer ship-to-shore satellite phone service?
Some ships offer satellite phone service from the cabin phone, though it's typically billed at a high per-minute rate compared to Wi-Fi-based calling apps.
Can I call someone on land from the ship's Wi-Fi?
Yes, Wi-Fi calling apps like WhatsApp or FaceTime work over the ship's internet package the same way they would over any Wi-Fi network, provided your package supports voice/video calls.
Is there a way to receive emergency calls while at sea?
Yes, the ship's guest services can always relay a genuine emergency call or message via satellite communication, regardless of your personal Wi-Fi or phone setup.