How To Request A Refund From Princess Cruises: What Princess Cruises Guests Should Know for 2026
This is one of the questions our advisors hear most often about Princess Cruises - here's what's actually true.
Under Princess's current schedule, cancel 90+ days out and you avoid all fees beyond a non-refundable deposit if you have one. From there: 25% of the total charges apply from 89-75 days, 50% from 74-61 days, 75% from 60-31 days, and 100% inside 30 days. Longer voyages (14-24 nights) use a 120-day version of the same structure. Note that Princess has also announced a shift to a 120-day final payment window across most sailing lengths for newer bookings.
For anything specific to your sailing, a quick call to +1-800-406-8495 beats guessing.
Frequently Asked Questions
How do I request a refund from Princess?
Submit a cancellation request in writing (by phone, email, or your online account) with your booking confirmation number - if you're within the refundable window, the refund processes back to your original payment method automatically.
Do I need to fill out a specific refund form?
Some lines require a cancellation form; others process refunds directly once you notify guest services or your travel advisor - check your specific line's current process.
What if my request falls just outside the refund window?
You can still ask, especially for documented emergencies - some lines make case-by-case exceptions or offer a partial future cruise credit even outside the strict refund window.
Can travel insurance help if my refund request is denied?
Yes, if you have a comprehensive travel protection plan and your reason for cancelling is covered, insurance can reimburse what the standard cancellation policy won't.
How do I know if my refund request was received?
Most lines send a confirmation email once your cancellation and refund request is processed - keep this for your records in case of any delay.
Who can help submit a refund request to Princess?
Call +1-800-406-8495 and our advisors can submit and track the request for you.
What information do I need to request a refund from Princess?
Your booking confirmation number, the reason for the refund request, and your original payment method details typically speed up the request process.
Can I request a refund through the mobile app?
Some cruise lines support refund requests through their app or website account, though more complex requests often still require a phone call or written request.
How do I check the status of a submitted refund request?
Most lines let you check refund status through your online account, or you can call guest services directly with your confirmation number for an update.
Is there a specific department that handles refund requests?
Yes, most cruise lines route refund requests through a dedicated guest relations or accounting team, separate from general reservations.