How To Request A Refund From Princess Cruises: What Princess Cruises Guests Should Know for 2026
Here's the straight answer on requesting a refund, based on Princess Cruises's current published policies.
Whether a refund request succeeds comes down to where your cancellation date falls on the standard schedule: Under Princess's current schedule, cancel 90+ days out and you avoid all fees beyond a non-refundable deposit if you have one. From there: 25% of the total charges apply from 89-75 days, 50% from 74-61 days, 75% from 60-31 days, and 100% inside 30 days. Longer voyages (14-24 nights) use a 120-day version of the same structure. Note that Princess has also announced a shift to a 120-day final payment window across most sailing lengths for newer bookings.
For anything specific to your sailing regarding requesting a refund, a quick call to +1-800-406-8495 beats guessing. Documentation of the reason for a change, if applicable, is worth keeping in case it's needed for an insurance claim. Worth keeping in mind either way.
Frequently Asked Questions
How do I request a refund from Princess?
Submit a cancellation request in writing (by phone, email, or your online account) with your booking confirmation number - if you're within the refundable window, the refund processes back to your original payment method automatically. If your plans are still uncertain, asking about a more flexible fare option upfront can save time compared to changing course later. That detail alone can save some back-and-forth later.
Do I need to fill out a specific refund form?
Some lines require a cancellation form; others process refunds directly once you notify guest services or your travel advisor - check your specific line's current process. Refund and cancellation timelines can shift slightly during unusually busy periods, so it's worth checking current guidance if your situation is time-sensitive. Easy to overlook, but it's worth a mental note.
What if my request falls just outside the refund window?
You can still ask, especially for documented emergencies - some lines make case-by-case exceptions or offer a partial future cruise credit even outside the strict refund window. Documentation of the reason for a change, if applicable, is worth keeping in case it's needed for an insurance claim. That's the short version, at least.
Can travel insurance help if my refund request is denied?
Yes, if you have a comprehensive travel protection plan and your reason for cancelling is covered, insurance can reimburse what the standard cancellation policy won't. If travel insurance is involved, comparing its specific terms against the cruise line's policy helps clarify which one actually applies to your situation. Good to know before you finalize anything.
How do I know if my refund request was received?
Most lines send a confirmation email once your cancellation and refund request is processed - keep this for your records in case of any delay. Keeping a copy of any cancellation or refund confirmation is worth doing in case a discrepancy comes up with your payment method later. Good to know before you finalize anything.
Who can help submit a refund request to Princess?
Call +1-800-406-8495 and our advisors can submit and track the request for you. Calling to confirm your exact fare's terms before making a final decision generally gives a clearer answer than a general FAQ page. Small thing, but it matters if you're planning around it.
What information do I need to request a refund from Princess?
Your booking confirmation number, the reason for the refund request, and your original payment method details typically speed up the request process. Calling to confirm your exact fare's terms before making a final decision generally gives a clearer answer than a general FAQ page. Good to know before you finalize anything.
Can I request a refund through the mobile app?
Some cruise lines support refund requests through their app or website account, though more complex requests often still require a phone call or written request. Keeping a copy of any cancellation or refund confirmation is worth doing in case a discrepancy comes up with your payment method later. Easy to overlook, but it's worth a mental note.
How do I check the status of a submitted refund request?
Most lines let you check refund status through your online account, or you can call guest services directly with your confirmation number for an update. If your plans are still uncertain, asking about a more flexible fare option upfront can save time compared to changing course later. That's the short version, at least.
Is there a specific department that handles refund requests?
Yes, most cruise lines route refund requests through a dedicated guest relations or accounting team, separate from general reservations. Documentation of the reason for a change, if applicable, is worth keeping in case it's needed for an insurance claim. That detail alone can save some back-and-forth later.