Canceling a Cruise: What to Do
If you booked directly with a cruise line, canceling usually means calling their reservations line or, on some lines, canceling through your online account. If you booked through a travel advisor, you'll typically go back through that advisor rather than contacting the cruise line directly.
Before you cancel, it's worth checking your fare's specific cancellation terms - the penalty (if any) depends on how far out you are from the sail date and what type of fare you booked. If you have travel insurance, especially a 'cancel for any reason' policy, check whether filing a claim makes more financial sense than accepting the cruise line's standard refund terms.
If you booked through us, call +1-800-406-8495 and we'll handle the cancellation and walk you through exactly what you'll get back based on your specific fare and cancellation date.
Frequently Asked Questions
Who do I contact to cancel my cruise?
If you booked directly with the cruise line, contact them directly. If you booked through an advisor, go back through that advisor - they can handle it faster since they have your booking details on file.
Will I get a full refund if I cancel my cruise?
It depends on how far out you are from the sail date and your fare type - refund amounts typically decrease the closer you get to departure. Check your specific cruise line's cancellation policy for exact terms.
Can I cancel just one person from a multi-person booking?
Usually yes, but it can affect the per-person rate for remaining guests in the cabin (since group discounts often depend on double occupancy), so it's worth asking about the total cost impact first.
What happens to my deposit if I cancel?
If you booked a non-refundable deposit fare, the deposit is typically forfeited regardless of timing. Standard fares often allow deposit refunds if canceled early enough.
Should I use travel insurance instead of the cruise line's cancellation policy?
If your reason for canceling isn't covered by the cruise line's standard policy - like a change of plans - a 'cancel for any reason' insurance policy might recover costs the cruise line otherwise wouldn't refund.
Can I cancel a cruise online, or do I have to call?
Many cruise lines allow online cancellation through your account, though calling directly or going through your booking advisor is often faster for complex situations.
Is there a cancellation fee even within the refund window?
Some fare types carry a flat cancellation fee regardless of timing, while others scale penalties based on how close to departure you cancel.
What happens to any onboard credit I received if I cancel?
Promotional onboard credit tied to a cancelled booking is typically forfeited, since it was only valid for that specific sailing.
Do I need a reason to cancel a cruise?
No, most standard cancellations don't require a reason, though certain refund exceptions (like medical emergencies) may need documentation.
Can my travel agent cancel the cruise on my behalf?
Yes, if you booked through an advisor, they can typically process the cancellation for you and confirm any refund or credit details.